Users must have a username/password to report claims electronically via the Internet. Claim financial data and statistical information on previously reported claims can also be obtained in this manner. Traditional telephone and fax claim reporting methods are still acceptable.
State of Maryland agency Risk Managers or designated IWIF contacts should contact their assigned SERMA Risk Management Consultant or Contact Us - SERMA to discuss any questions and to obtain a Username/Password for approved agency personnel.
Once a Username and Password have been assigned, instructions for reporting online and access to the SERMA Reports menu are as follows:
Report an Injury
Query a Claim
Query a FROI
Claims Data Reports