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Frequently Asked Questions about Chesapeake Employers' Claims Services

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Who do I call for Information related to my claim?

Call your Claims Adjuster or Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 to ask questions about your claim. If you have hired an attorney, all inquiries and questions must be directed through your attorney.

What is my claim number?

Call our Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 to obtain your claim number and to ask questions about your claim. Please have the social security number of the injured worker and date of his or her accident available when you call.

Who is the Claims Adjuster/Nurse Case Manager/Chesapeake Employers' Attorney assigned to a claim? What is his/her telephone/fax number?

Call the Customer Service Center at (410) 494-2000 or toll-free at 1-800-264-4943 to obtain the name and telephone/fax numbers for claims adjusters, nurse case managers, or attorneys. Please have the claim number or social security number and date of injury available when you call.

What benefits am I entitled to receive if I am injured?

Your employer's workers' compensation policy provides for payment of benefits according to Maryland law. These may include medical expenses, lost wages, vocational rehabilitation, and financial benefits for disability or death. Check with your employer.

Who pays my medical bills?

The Maryland Workers' Compensation Commission sets a fee schedule for payments of medical expenses for work-related injuries and occupational disease. Chesapeake Employers will pay these expenses when they are related to a compensable workplace injury.

How do I get paid?

What is Temporary Total Disability (TTD)?
What is Temporary Partial Disability (TPD)?

TTD is a benefit applicable to the healing or rehabilitation period during which an injured employee is wholly disabled and unable to work. The employee is entitled to receive two-thirds of his/her average weekly wage, subject to certain state maximum limits.

TPD is a benefit provided if the injured employee is required to work part time temporarily due to medical restrictions resulting from an accident. In Maryland, the amount paid is 50% of the difference between the pre-injury average weekly wage and the post-injury part-time earnings, subject to a state maximum.

TTD and TPD are awarded after a three-day waiting period. If an injured employee remains unable to work after 14 days, TTD or TPD will retroactively cover the first three days of disability.

Chesapeake Employers issues checks on a weekly basis upon receipt of proper medical documentation.

What happens if I can return to work but I still have some problems related to my on-the-job injury? What is Permanent Partial Disability (PPD)?

This benefit is provided if the injured employee has sustained a compensable workplace injury that results in a disability that is partial in character but permanent in quality. The Maryland Workers' Compensation Commission establishes the benefit rate on a case-by-case basis. The injured employee does not have to be unable to work to receive this benefit.

What happens if I cannot return to work in any capacity following a workplace injury? What is Permanent Total Disability (PTD)?

This benefit is provided if an injured employee has sustained a compensable workplace injury that results in inability to do work of any kind (incapacitated). The employee is entitled to receive two-thirds of his/her average weekly wage, subject to certain maximum limits.

What happens if I am unable to return to work at my pre-injury job because of medical restrictions due to a workplace injury?
What is Vocational Rehabilitation?

These benefits are provided to injured employees who are unable to return to their previous jobs as a result of workplace injuries. The goal of these benefits is to return these employees to suitable gainful employment.

What happens to my family if I am involved in a workplace injury that is fatal? What are Death Benefits?

If an employee dies as a result of a workplace accidental injury or occupational disease, his/her dependents may be eligible to receive benefits as determined by the Workers' Compensation Commission.

Has my Workers' Compensation Commission award been received/processed?

Call the assigned adjuster or our Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 to inquire about an award. The Workers' Compensation Commission (WCC) issues copies of all awards to all parties listed on the claim. Chesapeake Employers has 15 days from the date of the award to issue any ordered payments. All payments are mailed in care of the attorney listed on the claim.

How can the claimant's WCC award checks be mailed directly to the claimant?

To have an award check mailed directly to a claimant, that claimant's attorney must make the request, in writing, to Chesapeake Employers. Send requests to: Chesapeake Employers' Insurance Company, 8722 Loch Raven Blvd., Towson, MD 21286-2235, attention Customer Service Center. Requests can also be faxed by the claimant's attorney's office to the Customer Service Center at (410) 494-2209. Please include the claimant's correct address for verification.

How do I verify that Chesapeake Employers received an FROI/Disability Slip/IME Report/Medical Bill/Medical Report?

Call the assigned adjuster. If the adjuster is unknown, call the Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 to obtain the adjuster's name and telephone extension. Please have the claim number or social security number and date of injury available when you call.

How do I get a copy of the FROI/Disability Slip/IME Report /Medical Bill/Medical Report that Chesapeake Employers received?

Call the assigned adjuster. If the adjuster is unknown, call the Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 to obtain the adjuster's name and telephone extension. Please have your claim number or social security number and date of injury available when you call.

How do I request an authorization for medical treatment?

Call our Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 with the patient's name, patient's social security number, date of injury, diagnosis, and treatment being requested. To expedite the authorization, medical providers should have their Federal ID Number available.

Has my request for authorization for medical treatment been processed? May I have a copy of the Authorization Letter?

Call the Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 to follow up on requests for medical treatment and authorization numbers. Please have your claim number or social security number and date of injury available when you call.

How do I verify that Chesapeake Employers received my Disability Slip/IME Report/Medical Bill/Medical Report?

Call the assigned adjuster. If the adjuster is unknown, call the Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 to obtain the adjuster's name and telephone extension. Please have your claim number or social security number and date of injury available when you call.

Has this medical bill been paid and what is the amount of the check?

Call the Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 to inquire about unpaid medical bills, amounts paid for a service, dates and amounts of checks, copies of canceled checks, or copies of an Explanation of Benefits form.

If you have additional questions, please call our Customer Service Center at (410) 494-2000 or toll-free 800-264-4943 for assistance.

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Chesapeake Employers' Insurance Company •  Formerly the Injured Workers' Insurance Fund • 8722 Loch Raven Blvd. • Towson, MD 21286   410-494-2000  1-800-264-4943   Privacy Policy and Data Security